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IT Service Management Foundation – ITSM Certification Training based on ISO/IEC 20000

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IT Service Management Foundation – ITSM Certification Training based on ISO/IEC 20000

$299 $99

Plan, deliver, support, and continually improve customer service as an IT Service Manager with this ITSM Foundation training course.

Key Features

  • 9.5 hours of self-paced learning
  • 2 sample test papers
  • Downloadable e-book
You will receive a course registration confirmation via email shortly after enrollment. If you have questions, please contact us at training@amekaconsultinggroup.com.
SKU: 52 Category:

Description

Plan, deliver, support, and continually improve customer service as an IT Service Manager with this ITSM Foundation training course.

Course Syllabus

Key Features

  • 9.5 hours of self-paced learning
  • 2 sample test papers
  • Downloadable e-book

What is this course about?

The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy to information technology.

Our ITSM certification training includes both online and classroom training that allows candidates to prepare for exam in the comfort of their own place and/or in a Classroom learning environment.

Why is the certification most sought-after?

ITSM is one of the most popular certifications for IT professionals. This certification helps professionals in improving the quality performance and project delivery rate of the company. ITSM enables organizations to:
  • Improve quality of service
  • Increase customer satisfaction
  • Decrease operating costs
  • Improve profit margins
  • Improve product cycle time

What learning benefits do you get from Our training?

After completing this course, you will be able to:
  • Describe business relationship management
  • Discuss supplier management and their relationship with other processes
  • Explain resolution processes such as Incident & service request management
  • Define control processes

What are the career benefits of this course?

The demand for certified professionals in ITSM is growing enormously in the global market. Certified professionals can expect different roles such as Development engineer, Consultant, Product Developer, Service Assurance Manager, Project Manager, Application Support Manager, and so on.

The value of ITSM has increased sharply in recent years and an ITSM certification is fast becoming an entry requirement for a majority of IT-based roles. According to the recent surveys by payscale.com, the median salary of the certified professionals in this field is $91,028 per year.

Who should do this course?

The target group of the ITSM Certificate includes, but is not restricted to:
  • IT Service operational staff
  • Supervisors
  • Managers
  • Senior consultants and
  • Auditors

This self-paced course provides 180 days of access to high-quality, self-paced learning content designed by industry experts.

You will receive a course registration confirmation via email shortly after enrollment. If you have questions, please contact us at training@amekaconsultinggroup.com.