The ITIL® Intermediate Continual Service Improvement (CSI) certification will showcase your ability to apply principles, methods, techniques, and best practice elements of metrics-driven continual improvement within the ITIL service lifecycle. The course is one of the key qualifications in ITIL Expert training but can also serve as a free-standing qualification to establish your expertise in continual service improvement and enhance your IT service management career opportunities.
What are the course objectives?
ITIL® Intermediate Continual Service Improvement (CSI) Certification is an intermediate level certification offered to professionals within the ITIL service management qualification program. The Continual Service Improvement Certificate is a free-standing qualification but is also a key component of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
This training module and the associated exam and certificate will test and validate your knowledge of industry best practices in service management documented in the ITIL Continual Service Improvement publication. We provide this ITIL Intermediate CSI certification training to professionals who want the convenience of self-paced learning coupled with an online classroom learning environment.
Why is this certification in such high demand?
The ITIL framework sets international quality benchmarks for IT professionals around the world. The value of ITIL has grown sharply in recent years and an ITIL certification is fast becoming an entry-level requirement for a majority of IT-based roles. Our ITIL® Intermediate training has a modular structure to provide expertise at every level of the IT service management lifecycle. ITIL CSI certification is a prerequisite for many key roles in the IT sector.
Simplilearn is accredited by APMG and TUV as an ITIL Foundation and Intermediate Training provider and an Accredited Examination Centre (AEC) by APMG, TUV and EXIN. The ITIL Intermediate CSI Certification is an intermediate level ITIL certification offered to professionals who pass the ITIL® CSI exam.
What skills will you learn?
- Define continual service improvement and describe continual service improvement principles and processes
- Implement continual service improvement methods, techniques, and industry best practices
- Define strategies for challenges, CSFs, and risk factors
This self-paced course provides 180 days of access to high-quality, self-paced learning content designed by industry experts.