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ITIL® Intermediate OSA Certification Training

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ITIL® Intermediate OSA Certification Training

$799 $99

The ITIL® Intermediate Operational Support and Analysis (OSA) certification training will establish your ability to apply support resolution and analysis in the service management lifecycle, particularly for event management, incident management, and request fulfillment. This course is a key module in the ITIL Intermediate Capability Stream that leads to the IT Expert certificate in IT Service Management and will prepare you for the ITIL OSA exam.

 

Key Features

  • 10.5 hours of self-paced learning
  • 9 end of chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 15 PDUs offered

 

This self-paced course provides 180 days of access to high-quality, self-paced learning content designed by industry experts.

You will receive a course registration confirmation via email shortly after enrollment. If you have questions, please contact us at training@amekaconsultinggroup.com

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Description

The ITIL® Intermediate Operational Support and Analysis (OSA) certification training will establish your ability to apply support resolution and analysis in the service management lifecycle, particularly for event management, incident management, and request fulfillment. This course is a key module in the ITIL Intermediate Capability Stream that leads to the IT Expert certificate in IT Service Management and will prepare you for the ITIL OSA exam.

Course Syllabus

Key Features

  • 10.5 hours of self-paced learning
  • 9 end of chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 15 PDUs offered

 

What are the course objectives?

The ITIL® Intermediate Operational Support and Analysis (OSA) module is an ITIL qualification focused on planning, implementation, and optimization of OSA processes. Our ITIL® Intermediate OSA training introduces you to OSA practices for the resolution and support of the service management lifecycle and trains you to apply core practices that support the service management lifecycle in real-time.

As one of the key ITIL Service Capability modules, the OSA Module enhances your ITIL knowledge and skills enabling you to execute and implement specific ITIL processes effectively. The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. Simplilearn offers ITIL Intermediate OSA certification training that prepares you for the ITIL OSA exam with online self-paced learning and/or in a classroom learning environment.

Who should take this course?

IT professionals, business managers, and business process owners will all benefit from ITIL Intermediate OSA training. ITIL® Intermediate OSA Certification will be a valuable boost to your resume as a configuration manager, availability manager, system software manager, applications support manager, IT operations manager, network control and operation manager, database administrator, problem manager, or network support.

This self-paced course provides 180 days of access to high-quality, self-paced learning content designed by industry experts.

You will receive a course registration confirmation via email shortly after enrollment. If you have questions, please contact us at training@amekaconsultinggroup.com